Weekly Cleanings Prep

Thank you for choosing Poolie to take care of your pool! We’re excited to get started and want to ensure you’re well-prepared for your first service visit. Here are the eight most important things to keep in mind:

1. Service Visit Timing

Understanding the timing of our visits is crucial. It’s difficult to predict the exact time of arrival as cleaning times vary weekly. Rest assured, we strive to be as prompt as possible.

2. Your Presence Not Required

No need to adjust your schedule for us! Since pool equipment is typically located in the backyard, you can carry on with your day, whether that’s running errands or relaxing inside.

3. Pool Water Level

For an effective cleaning, please ensure your pool has the proper water level – halfway up the skimmer, or about two inches from the top. Be aware of any drain lines that might prevent overfilling.

4. Access to Pool and Equipment

Ensure we have clear access to both your pool and its equipment. This helps us provide efficient and thorough service.

5. Pet Safety

If you have pets, especially those that are a bit feisty, please keep them in a safe place away from the pool area during our visit.

6. Repairs and Upgrades

Remember, we do more than just clean! We can fix and upgrade anything on your pool’s equipment pad. Let us know if there’s anything specific you need.

7. Service Visit Report

After every visit, we’ll send you an email report detailing everything we did. This way, you’re always in the loop!

8. Payment Information

To streamline the process, please use the following link to update your card details. This helps avoid any delays in scheduling your service.

Set Up or Update Card Information »

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Setup Autopay via ACH »

What We Do During a Service Visit

Here’s a breakdown of the tasks our technicians perform during each visit:

• Skimming water surfaces
• Cleaning skimmer and pump baskets
• Testing and balancing water chemistry
• Vacuuming the pool as needed
• Brushing pool/spa walls and floor
• Brushing tile as needed
• Checking equipment and performing backwash or filter rinse if necessary
• Sending a service email with before and after photos, along with chemical readings and dosages
• Note: All standard chemicals are included. Specialty chemicals will incur an additional charge.

Thank You!

Thanks for choosing us to take care of your pool! Your feedback is invaluable. Don’t hesitate to leave us a review or spread the word among your friends.