Repair Service Appointments

Thank you for trusting us with your pool’s repair needs! We’re committed to restoring your pool to perfect working condition as efficiently as possible. Here’s what you can expect throughout the repair journey:

1. Quote Process

In most instances, we’ll start with an on-site assessment to get a clear picture of your pool and equipment. After the visit, you can expect a detailed quote in your inbox – usually by the end of the day.

Our repair team will then follow up to answer any questions and guide you through scheduling the actual repair work.

2. Day-of-Visit Expectations

Timing of Technician Arrival

Providing an exact arrival time can be challenging, as our technicians visit multiple pools throughout the day, and each pool may require a different amount of time to service.

Our techs will stay in direct contact with you, providing updates on their ETA as they move through their schedule. We appreciate your understanding and aim to be as timely as possible.

No Need for Your Presence

You don’t need to be home for us to work effectively. Most repairs happen in the backyard, so feel free to go about your day as usual.

Pool Water Level

A proper water level is key to efficient servicing. Please ensure your pool’s water is at least halfway up the skimmer, ideally about two inches from the top. Keep drain lines in mind, as they may limit filling.

Access to Pool and Equipment

Clear access to both your pool and its equipment helps us work efficiently and safely.

Safety for Pets and Technicians

If you have pets, particularly those that might be aggressive, please ensure they’re safely away from the pool area during our visit.

3. Detailed Service Report

After our visit, we’ll send you a detailed email report summarizing all tasks performed. This gives you a clear record of the work completed and the next steps if further service is needed.

4. Access to Pool and Equipment

Clear access to both your pool and its equipment is important for us to provide you with the best service.

5. Safety for Pets and Technicians

If you have pets, particularly those that might be aggressive, please ensure they’re safely away from the pool area during our visit.

6. Detailed Service Report

After our visit, we’ll send you a detailed email report of all the tasks performed during our service.

Update Your Payment Information

Please update your card on file using the link below. This helps in keeping your service schedule uninterrupted. If we do not have a current card on file, your service may be rescheduled.

Set Up or Update Card Information »

-OR-

Setup Autopay via ACH »

Weekly Maintenance Service

Have you considered our weekly maintenance service? It’s a great way to ensure your pool stays in top condition without any hassle on your part. We take care of everything:

• Skimming water surfaces
• Cleaning skimmer and pump baskets
• Testing and balancing water chemistry
• Vacuuming the pool as needed
• Brushing pool/spa walls and floor
• Brushing tile as needed
• Checking equipment and conducting necessary backwash or filter rinse
• Sending service email with before and after photos, chemical readings, and dosages
• Note: All standard chemicals included; specialty chemicals may incur an additional charge.

Try Us Out – Two Weeks Free!

Interested in giving our weekly maintenance service a trial run? Call or text us to try two weeks free!